Quick answers about open box, scratch and dent and new appliances, store warranties, financing, delivery and how to buy at our Houston, Stafford and Pasadena stores.
This appliance store FAQ covers the questions we hear most at Texas Appliance Hub. It explains what open box, scratch and dent and new in box mean. It also covers store warranties, financing, delivery and how to buy.
We are an appliance store with open box, scratch and dent and new-in-box appliances. We carry refrigerators, freezers, wine coolers, ice makers, washers, dryers, laundry towers, dishwashers, ranges, wall ovens, cooktops and microwaves. Brands include Samsung, LG, Whirlpool, GE, Frigidaire, Bosch and Electrolux. All prices are below MSRP.
Open box means someone opened the carton before the unit reached our floor. For example, it was a display model or a returned order. Scratch and dent means the unit has cosmetic marks, such as a small scratch or dent. These are usually on the side or back. In both cases, the appliance works like a new one. You can also look at the exact unit in the store before you pay.
New in box units are factory sealed. Nobody has opened the carton.
Many of our open box and scratch and dent units include a Texas Appliance Hub store warranty. Some still carry the manufacturer warranty. We confirm which warranty applies at the time of sale, so ask our team about the unit you choose. See our warranty policy for details.
For most people, yes. The marks are cosmetic, and they often end up hidden against a wall or between cabinets. Meanwhile, the price is below MSRP. Every product page shows the MSRP next to our price, so you can see the difference. You can also inspect the unit in person before you buy.
All sales are final. So, please inspect the unit and check its measurements before you buy. See our return, exchange and warranty policy for the details.
Yes, in many cases. We work with several financing and lease-to-own partners: American First Finance, Snap Finance, Acima, Progressive Leasing, Synchrony and Koalafi. As a result, there are options for most credit situations, with plans from $0 down. See our financing page or ask in store.
We list our prices online. However, you buy in store or over the phone, so you can see the exact unit first. Call the store to check if the unit is still available.
Yes, we deliver across the Houston area. Ask our team about delivery to your address when you buy.
We have three stores: Houston at 5228 Hwy 6 North, Stafford at 13911 Murphy Rd and Pasadena at 1303 Spencer Hwy, South Houston. All three are open Monday to Sunday, 10 AM to 7 PM.
Did not find your answer in this appliance store FAQ? Call or visit any of our three stores, and our team will help.
